Refund Policy

At Alpha Gentlemen Suits, we aim to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you need to request a refund. This Refund Policy outlines our procedures and guidelines for processing refunds.

Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 15 days of receiving the item. We will initiate a refund or replacement after verifying the issue.

  2. Incorrect Product: If you receive the wrong product, please contact us within 15 days of receiving the item. We will arrange for the correct product to be sent to you or issue a refund.

  3. Cancellation of Order: If you wish to cancel an order that has not been shipped, you can do so by contacting us within 24 hours of placing the order. We will process a full refund.

Refund Procedure

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at alphagentlemensuits@gmail.com or our contact form on the website. Please provide your order number and a detailed description of the reason for your refund request.

  2. Verification: Our team will review your request and may request additional information or evidence, such as photographs of damaged or incorrect items, to verify the issue.

  3. Refund Approval: Once your refund request is approved, we will notify you by email and initiate the refund process.

  4. Refund Processing Time: The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. Typically, it takes 3 labor days for refunds to be processed.

Non-Refundable Items

Please note that the following items are non-refundable:

  1. Customized or Personalized Products: Products that have been customized or personalized according to your specifications cannot be returned or refunded unless they are damaged or defective.

  2. Clearance or Final Sale Items: Clearance items or products marked as "Final Sale" are not eligible for refunds unless they are damaged or defective.

Contact Us

If you have any questions or concerns regarding our Refund Policy or wish to initiate a refund request, please contact us at:

Email: alphagentlemensuits@gmail.com